Terms and Conditions

"Thank You" for booking with us.

We have a busy restaurant so if you would like to dine with us or organise a surprise or a bottle of bubbly in room, please don't hesitate to call us on 01333310189.
We will do our very best to make your stay a memorable one.

We have listed our terms and conditions below.
We have these rules to ensure all guests enjoy their stay with us and look forward to returning.

Please take a minute to read over them.

Terms & Conditions
1.We have a strict NO SMOKING policy. Any party found smoking in the building will be fined £50 and will have their stay cancelled without a refund. Our building is licensed throughout. We must police these policies to keep our trading licence.
2.All room check in from 2.30 and check out at 10.30, however if your room is ready we will always check you in earlier. Late check outs will be charged at £10 per hour and a full day charge past 12 noon.
3.Any damage found will be charged to the customer's credit card without notice.
4.All room and hospitality accounts must be cleared in full on check out
5.The agreed amount of guests must not be exceeded. Extra guests will be charged at the daily rate and asked to leave.
6.Food is forbidden in our rooms
7.Young children must be supervised at all times. Our licence permits children in the lounge until 10pm. Children must never be left unattended in the rooms.
8.Lost Key fobs will be charged at £25.00
9.A full refund will be given if cancellation is above 14 full days. Within 3 and 14 full days, your deposit will not be refunded and within 72 hours the full room account will be charged.
10.Pets of any description are not permitted. Any animals found will result in your stay being cancelled and no refund given. We advertise as pet free to allow guests with allergies to be able to stay with us.
11.If for any reason the room becomes unavailable, we will refund in full. The hirer will have no further claim against The Bank.
12.All promotions may be withdrawn or altered without giving notice.
13.Your room must be kept in a clean state.
14.Breakfast is available from 8 am until 10 pm. Early breakfast will be charged at £5 per 30 mins. 24 hours notice must be given for an early breakfast request. We offer a set menu but if you have any special dietary requirements, we will again need 24 hours notice.
15.Please consider all other guests when staying with us.

We are committed to providing excellent customer service to all our guests. We will always try to go the extra mile, but our staff will not tolerate any forms of unruly behaviour, violence of any description, vandalism or threatening behaviour to any persons.
The guest will be ejected without notice and the authorities will be called.